Beyond the realm of common sense: 37signals: About 37signals

We believe

Useful is forever. Bells and whistles wear off, but usefulness never does. We build useful software.

Our customers are our investors. They fund our daily operations by paying for our products. We answer to them, not outside investors or the stock market.

Clarity is king. Buzzwords, lingo, and sensationalized marketing-speak have no place at 37signals.

Great service matters. We’re known for fast, concise, and friendly customer service and support. We work hard to make sure we live up to that reputation every day.

Contracts suck. No one likes being locked into something for a year or two or more. We never lock anyone in. Our customers can cancel at any time, no questions asked (and we never charge a setup or termination fee).

Business software should be affordable. Some business software costs tens of thousands of dollars a year. That’s obscene. Our products start at $12/month and our most expensive plans are $149/month for unlimited users.

Software that requires training is failed software. Our products are intuitive. You’ll pick them up in seconds or minutes, not hours, days or weeks. We don’t sell you training because you don’t need it.

The basics are beautiful. We’ll never overlook what really matters: The basics. Great service, ease of use, honest pricing, and respect for our customer’s time, money, and trust.

Meet our executive team

Jason Fried

Jason Fried is the co-founder and President of 37signals. Jason believes there’s real value and beauty in the basics. Jason co-wrote all of 37signals books, and is invited to speak around the world on entrepreneurship, design, management, and software.

David Heinemeier Hansson

David Heinemeier Hansson is a partner in 37signals. He has been working with the Net with varying levels of success since 1996 — in the fields of game journalism, marketing, project management, design, and development. In July 2004, he released the framework Rails (also known as Ruby on Rails). It’s the infrastructure software that is used to build all the applications at 37signals and thousands of other popular sites.

Meet our advisor

Jeff Bezos

Jeff Bezos, CEO of Amazon.com, has always been interested in anything that can be revolutionized by computers. Intrigued by the amazing growth in use of the Internet, Jeff created a business model that leveraged the Internet’s unique ability to deliver huge amounts of information rapidly and efficiently. In 1994 he founded Amazon.com, Inc., the leading online retailer that offers services which traditional retailers cannot: lower prices, authoritative selection, and a wealth of product information. Jeff Bezos is the sole investor in 37signals.

Our ideas and philosophies

We wrote a book called Getting Real. In this bestseller we outline our unconventional Getting Real process to launch five successful web-based applications (Basecamp, Campfire, Backpack, Writeboard, Ta-da List), and Ruby on Rails, an open-source web application framework, in just two years with no funding, no debt, and only 7 people.

We frequently publish our thoughts on design, business, experience, simplicity, culture and more at our weblog: Signal vs. Noise.

You can also watch keynote presentations and interviews that the team at 37signals has given over the years.

You’ll also find daily tips, tricks, case studies, and press mentions regarding our products at our Product Blog.

Press/Media kits

Download logos and screenshots for our products. Get a quick product overview and in-depth detail for your story.

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Getting Real

Product Help/Support

Need help with Basecamp, Backpack, Highrise or Campfire? We’re here to help. Find FAQs, Knowledgebase, Customer Forums, and contact Support with your specific questions.

Basecamp Help

Backpack Help

Highrise Help

Campfire Help

Or send an email to our Support team

Questions about billing, invoices, and credit card charges can be directed to Billing support.

Contact us

Get in touch:
email@37signals.com
@37signals on Twitter

37signals, LLC
400 N. May St. #301
Chicago, IL 60642